Polka Dot Rose

Policies

we take pride in our customer service and will do everything in our power to ensure your shopping experience is a pleasant one. if you have any questions or concerns, please contact us; we will answer asap.

we do not believe in charging handling fees or other extras for shipping. we think shipping is expensive enough and would rather see you get full value for your shopping dollar. because shipping costs vary widely from zone to zone, we estimate shipping based on east coast zone prices: once your order has shipped, if there is a substantial difference in charges, we will issue you a refund for shipping overages.

we ship to the contiguous 48 states via usps first class/priority or fed ex home delivery.

fed ex does not ship to p.o. boxes.

we strive to ship same day as payment is made. if this is not possible, shipment will be sent within 24 hours of payment.

for our friends in alaska, hawaii, and canada, please contact us for shipping options and costs.

**to ship internationally, please contact us before checking out so special arrangements may be made.

for our friends in nevada county, california, please email us to arrange pick up so that we can save you $$$ on shipping.

we prefer payment via paypal, through which you may pay safely with a credit card. if you wish to pay by check, we will expect to receive it within 7 days of purchase and may need to wait for it to clear before shipping.

we are diligent about pointing out any flaws or "issues" with the items we offer. since we only sell vintage pieces there will often be a small sign of wear or age, which we will tell you about.

if you have any doubts or worries, please contact us before purchasing, as we do not accept returns.

we invite personal contact from our customers, and enjoy making new friends through our store, so don't hesitate to drop a line, ask a question, make a comment---if you wish to speak to us by phone, let us know how we may call you and we'll be happy to do so.

- karla & kristi -